If your deposit hasn’t been refunded after a week, we recommend reaching out to our dedicated support team, who are always ready to assist you. At Goldrush Casino, we prioritize timely resolutions and ensure that your concerns are addressed quickly. You can contact us via live chat or email and our team will work diligently to investigate the issue and expedite the refund process as needed.

We understand the importance of tracking your transactions and while we strive to provide detailed receipts for all deposits, sometimes issues occur. In cases of failed transactions, please check your email inbox as we send confirmation notifications. If you can’t find it, our support team can assist you in retrieving transaction details. Just provide us with the transaction date and amount and we’ll help you sort it out.

We value transparent communication with our players and we do our best to keep you informed of any policy changes that may affect your gameplay experience. If you encounter a sudden deposit cap, it’s typically a temporary measure designed to promote responsible gaming. Please feel free to reach out to our customer support for clarification or to discuss your individual situation so we can better accommodate you.

Yes, for our high-rollers, we do require manual casino approval to ensure a secure and fair gaming environment. This step is in place to protect both the player and the casino from potential fraud or misuse. Once you submit a request for a high-roller deposit, our team will review it promptly and get back to you as quickly as possible, allowing you to enjoy your favorite games without unnecessary delays.

Goldrush Casino prides itself on providing an exceptional gaming experience tailored specifically for South African players. We emphasize quick resolutions for any issues, transparent policies and personalized customer support. Our robust platform ensures safe transactions, efficient deposits and withdrawals and engaging gameplay. Here, we prioritize your gaming needs and satisfaction, offering a supportive environment where you can enjoy your favorite games without the common hassles experienced at other casinos.